royalglobalsolutions – Business Terms and Conditions

All royalglobalsolutions Business Account products and services are provided subject to our General Terms and Conditions, together with any service-specific terms that may apply. These documents are available to view online through our website.

This page outlines our main contractual documents, along with references to additional terms, pricing information, and service guides relevant to specific products and solutions.

From time to time, we update our terms and conditions to reflect operational, legal, or regulatory changes. When material updates are made, revised versions will be published on this page.

Core Terms and Conditions

Below is a list of our principal contractual documents, together with the date each was last updated.

royalglobalsolutions General Business Terms and Conditions — Last updated: January 2026
Specific Terms for Parcel and Freight Services — Last updated: August 2025
Specific Terms for International Shipping Services — Last updated: January 2026
Bulk Shipping and Commercial Mail Service Terms — Last updated: April 2024
Identity Verification Terms and Conditions — Last updated: April 2021
Age-Restricted Delivery Terms and Conditions — Last updated: August 2025

Additional Information and Useful Links

The following resources provide further information about our services, pricing structure, and legal obligations:

Updates to our terms and conditions
Services provided under applicable U.S. shipping and transportation regulations
Non-account products and services
Online service purchase terms and conditions
Partner or retailer-specific terms
Credit and payment policies
Privacy Notice
Current shipping and delivery pricing information
Tax and regulatory information
Online Business Account terms
Domestic and international surcharges or adjustment fees
International compliance and sanctions requirements
Packaging and specialist product terms
Data protection and privacy information

Product User Guides

Certain royalglobalsolutions products and services are supported by detailed user guides that form part of the overall service framework. These guides explain operational requirements, service features, and customer responsibilities.

Parcel and Freight Services

royalglobalsolutions Parcel Service User Guide
Express and Tracked Shipping User Guide

Marketing, Commercial Mail, and Business Correspondence

Advertising and Promotional Mail Services
Sustainable Marketing Distribution Services
Publishing and Business Mail Solutions
Additional marketing and communication services

International Services

International Business Mail
International Freight and Parcel Shipping
Tracked Returns (International)
Commercial International Logistics Services

Other Services Covered by the General Terms

The following services are generally governed by the royalglobalsolutions General Terms and Conditions unless otherwise specified:

Response and return mail services
Pre-sorted or bulk delivery solutions
Early collection and processing services

Products Covered by Separate Terms

Some royalglobalsolutions services are subject to their own standalone terms and are not governed by the General Terms and Conditions. These may include, but are not limited to:

Mail holding or redirection services
Secure storage or managed logistics solutions
Same-day or scheduled delivery services
Door-to-door distribution programs
Collection-only or customer pickup services
PO Box, virtual mailbox, or address services
Specialist verification or on-site logistics services

Full details for these services are available on their respective product pages.

Changes to Terms and Conditions

We may update or amend our terms and conditions periodically to reflect operational, legal, or regulatory developments. Updated versions will be published on this website, and continued use of royalglobalsolutions services will be subject to the revised terms.